Dunno...
I couldn't get their camera on the site to work on my mobile.
It wouldn't upload a perfectly OK photo of passport.
It worked on a tablet but wouldn't upload the picture nor one taken on the tablet.
Called TO who said couldn't talk me through it as I wasn't trying to do it there and then, (was on way home).
Told me to email a photo if all else failed.
Borrowed laptop from work, same thing.
Their camera worked but wouldn't upload, wouldn't upload my downloaded mobile photo.
Called TO again but they had shut so via Ask Spurs sent photo to them.
Was last Friday, heard nothing back.
Stopped short of bringing passport in case to Woolwich game but had photo on my mobile.
Never got queried but think might be different for the City game, who knows?
Still telling me to verify on my account.