You've been Vinai'd.Spurs have decided to go to war with me over non-replacement of the football shirt, which with lettering cost £107. Apparently 6 months has passed so tough titty. I have fired back with various references to the Consumer Act, and a lovely promise not to buy official shirts in the future - and also bring up the story at the various customer experience conferences that I present at.
If they stick to their guns then that's their mistake.